1. Summary at a glance
You can start with the free products, without payment. When a paid plan begins, billing follows the agreed billing cycle based on student numbers, and an invoice is issued for every payment.
To cancel you simply tell us beforehand, and the service continues until the end of the current billing period. Refunds or adjustments apply in cases of verified incorrect charges, duplicate payments, or a service the institution could not reasonably accept — as set out below.
If anything about money is unclear, contact us without delay: info@schoolzee.net or WhatsApp +880 18777 8240. We reconcile the accounts and give a clear answer.
2. Starting free
Hazira Khata, Bidda Printer and Beton Boi are free products — no payment is required to use them. If anyone asks your institution to pay for using a free product, that is not authorised by us; tell us immediately.
For SchoolZee App, the free start and any first-month arrangement is stated on the pricing page. To know the current offer and its conditions, see the pricing page or contact us.
3. Billing cycle — when a bill arrives
The billing cycle usually starts as monthly, though discussion with the institution can set another period (for example annual). The cycle fixed with your institution is stated clearly in the agreement or proposal.
The billing period begins when the service goes live — after setup is complete and the institution's authorised users start using the system. If setup takes longer, that can affect the start date of billing; such details are stated in the proposal.
4. Invoices and receipts
An invoice is issued for every payment so the institution can keep it in its accounts and vouchers. An invoice normally includes the institution's name, the plan and period, the student-count basis, the amount and the payment status.
If the institution's name, address or TIN/BIN details are wrong on an invoice, tell us and a corrected invoice is reissued. Where needed, an approved copy is sent by email.
5. How student-count based pricing works
Paid plan cost depends on the institution's number of students. So if student numbers rise or fall at the end of a billing period, the calculation for the next period changes accordingly. When numbers change we tell you first, so the institution knows what the next invoice will look like.
Which source determines student numbers — the active student list in the system, or an updated list provided by the institution — is stated in the proposal or agreement, so that no dispute arises later about the calculation.
6. Upgrades, downgrades and student-count changes
If an institution grows or needs extra facilities, it can upgrade. If it becomes smaller or wants to reduce cost, it can also downgrade. Both are done on the institution's request, not on our own initiative.
- An upgrade usually takes effect from the next billing period (it can start earlier if requested, per the agreement).
- A downgrade takes effect from the next billing period, so the current period's service is not cut short.
- If student numbers rise, some limits in the system (such as user numbers or features) may be affected — that is explained in advance.
- If a downgrade limits any feature, we inform the institution beforehand so it can arrange its work.
7. Cancellation — how it works
Cancellation is kept simple: in line with the agreement, just inform us before the end of the billing period. Cancelling does not require complicated forms or hours of waiting on a phone call.
After a cancellation request the service stays live until the end of the current billing period, so an academic term or month's work does not stop midway. The institution can export its data before the end — the data is its own.
There is nothing to cancel for the free products — simply stop using them; since no money is involved, no notice or approval is required.
8. Refund and adjustment rules
We take a position that is reasonable for the institution. Refunds or adjustments apply in the following cases.
- Incorrect charge: if an amount was charged higher by our mistake, it is verified and either fully refunded or adjusted against the next invoice.
- Duplicate payment: if the same period is paid twice, one payment is fully refunded.
- Service outage: if the service is unusable for a prolonged period, the affected time is verified and adjusted.
- Unauthorised payment: if we receive a payment we did not authorise, it is verified and returned.
- Partially used period: as a general rule, the already-used part of the current period is not refundable on cancellation; however, a mutually satisfactory solution is sought in discussion with the institution.
9. How and when a refund is issued
Once a refund is verified and approved, we try to return it by the same method the payment came through. However, the time for the money to arrive depends on the bank's or mobile financial service's own process.
If the institution prefers, an adjustment against the next invoice can be made instead of a refund — for many institutions this is more convenient because there is no waiting for a bank process.
Including the invoice number, institution name and the payment date or transaction reference speeds up verification when requesting a refund.
10. About price changes
Plan prices may change over time. But surprising an institution with a sudden price change in the middle of a billing period is never our practice.
When prices change we inform you beforehand and, where possible, apply it from the next billing period. If the institution does not agree with the new price it may cancel — and that too is communicated in advance.
11. Institution accounts and internal approvals
Institutional purchasing often involves committees, approvals or budget steps. We respect that process and help with the required documents — proposal, invoice and, where needed, a description of the service.
Where the institution needs information for approval (the nature of the service, setup steps, the responsible contact person), we provide it clearly. Contact us for tender or demo-related questions.
12. Final terms and contact
Worth remembering: this page explains our general policy. Where an institution has a signed agreement or approved quotation, the final terms on plan, fees, billing cycle, cancellation and refunds are those in that agreement or quotation. In case of any difference, the agreement's terms prevail.
For any billing-related question, contact: email info@schoolzee.net, WhatsApp +880 18777 8240. SchoolZee Tech Ltd., Dhaka, Bangladesh.
