High-level commitments — and the claims we do not make because they cannot be verified
Institution data includes student names, guardian phone numbers, attendance, fees and results. This is information placed with us in trust. So this page is written carefully — only commitments we genuinely keep.
We do not claim any security certification or specific technical guarantee here, because not every institution can verify such claims. Where institutional procurement requires it, there is room for detailed questions and answers — contact us directly.
Data security for an education institution is not, to us, a workflow issue — it is a question of trust. If an institution does not feel its data is safe, even the best software will not be used.
So we follow two principles: (a) we collect no more information than is genuinely needed, and (b) we grant no one more access than is genuinely needed.
Every user in the system works with a role — admin, teacher, accounts or guardian. What a person can see and do is determined by that role. A teacher does not need everyone's data; a guardian needs only their own child's information.
Roles and permissions are set by the institution itself, and closing a person's access when they leave is the institution's responsibility. We keep this easy to do, so access is not granted once and then forgotten.
The principle is simple: the first right to see an institution's data belongs to the institution's authorised persons. Access on our side is limited and based on work need.
Student lists, attendance, fees and results belong to the institution, not to SchoolZee. We process that information to operate the service, and nothing more.
So an institution can view, correct or export its data. If it ends its relationship with us, returning or deleting the data follows the institution's decision and the agreement's terms.
Data is generally stored in data-centre based systems, and we run the service with reasonable technical and administrative precautions. These include limited access, login protection and regular maintenance.
We make no claim here about a specific engineering standard, certification or third-party audit — because not every institution can verify these independently, and stating claims that cannot be verified is not our practice. If you have detailed technical questions, ask us directly and we will answer honestly with what we know.
A large part of security depends on user habits. However good the system is, a password shared with others weakens its protection.
Because students are minors, our caution with their information is higher. Student and guardian data is never used in any promotion, advertising or website case study — never without consent.
If an institution wishes to keep students' photographs, video or extra personal information in the system, that should follow the institution's own policy and guardian consent. We remind institutions of the necessary precautions here.
To run the service we rely on some technical providers — such as hosting, data storage, error monitoring or message delivery services. They see only the limited information needed to deliver their service and do not use it beyond that.
Where institutional verification or audit requires it, we can discuss what kinds of providers are used. We do not give institution names, student data or results to any provider for advertising purposes.
An institution can export its data at any time and keep it — this is the institution's data, and it has the right to hold it. This is useful at the end of an academic year or for the institution's own records.
Deletion requests are accepted only from the institution's authorised representative, so that data is not removed by mistake. In some cases limited records may have to be retained for accounting or legal needs — the institution is then informed clearly.
If you believe an account has been accessed without authorisation, a password has leaked, or your institution's data is appearing where it should not — tell us immediately. Delay can widen the harm.
If someone on our team wants to see an institution's data, it must come from a work need — never out of curiosity or personal interest. This rule applies to support, technical and management staff alike.
If anyone on the team misuses institution data, that is treated by us as serious misconduct. If you become aware of anything like this, tell us directly — we investigate and act.
If questions arise about security and data handling during institutional purchasing, tendering or internal approval, ask us directly. We will say honestly how things are done, and which claims we do not make.
Contact: email info@schoolzee.net, WhatsApp +880 18777 8240. For detailed data and security discussions, it is usually most effective to speak with the person authorised by the institution.
This page sets out high-level commitments; the detailed policy on collecting and using information is in the privacy policy, and conditions of service use are in the terms and conditions.
We claim no certification or specific technical standard on this page, because not every institution can verify such claims. If verification is needed, contact us — we will honestly share what exists.
Only where work requires it, and to a limited extent. The support team sees only the data of institutions that have asked for help, and the system keeps a record of who changed what.
Then it becomes impossible to tell who changed what, and access cannot be closed when someone leaves. So a separate account and the correct role for each person is the safer route.
Before the relationship ends, the institution can export its data. Return or deletion then follows the institution's decision and the agreement's terms; where accounting or legal needs exist, limited records may be retained for a period, and the institution is informed.
Tell us first — info@schoolzee.net or WhatsApp +880 18777 8240. Sharing the institution name, time and affected account lets us act quickly. We never ask for your password.
A detailed discussion can be arranged for institutional purchasing or approval — tell us what you need to know.
